Understand the problem

One of the cornerstones of our project's success was the application of Design Thinking to service design. It was during our workshops that we were able to define the key features of the service, thus laying the groundwork for the first iteration of the final product.

However, our workshops did not stop at merely defining features. They were also a crucial step in identifying the different user profiles and their journeys. Indeed, a significant portion of our product is intended for administrators, but within this profile, needs, rights, and permissions vary substantially.

Thoroughly defining roles proved to be a crucial step before entering the production phase. It allowed us to avoid costly mistakes in the UX design stage. This user-centered approach was a fundamental pillar of the design process, ensuring that our product genuinely addressed the needs of each user, in line with the principles of Design Thinking.

Zoning and wireframing

During the UX design phase, the user journey wireframes were crafted and revealed the absence of certain steps. Following an iterative approach, we put forth new proposals to enhance the product's quality and coherence.

User interface

For the User Interface UI production, I followed the principles of Atomic Design. This modular approach allowed us to create a consistent and scalable design system. We designed reusable UI components, such as buttons, cards, and form elements, which could be assembled like building blocks. This not only ensured design consistency but also made the development phase more efficient.